Returns Information

If for any reason you are not completely happy with your purchase, please contact us within 30 days, and we will refund all your purchase price.

To obtain a refund it is essential that you follow the instructions below.

Faulty Items

Please email accounts@bemybear.com or send a letter to our address at the top of this agreement that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. In the case of faulty goods a photograph should also be sent. We will then instruct you on how to proceed. If you send the goods to us without contacting us first, we may not be able to identify sufficient details to enable us to deal with your complaint.

Unwanted Items

In the event that you are returning goods based on our 30 days sale or return policy please contact us by emailing accounts@bemybear.com or send a letter to our address at the top of this agreement that you would like to return goods, specifying exactly what goods and when purchased. We will issue you with a return goods note in order for you to return, at your cost, the unwanted items.

Unwanted items should be returned with the returned goods note, in their original packaging, all component parts returned in the case of kits and in a re-sale condition.

Seasonal items, special orders or discontinued lines are not permitted under our sale of return policy.

All order discrepancies must be notified within 48 hours of receipt of goods so that we can quickly rectify the situation. Please email accounts@bemybear.com to report such discrepancies.

All goods returned on our 30 days sale or return policy will incur an administration fee of 5%, where the returns value exceeds £100 including VAT.